Step 1
Your ACC Case Owner will refer you to an assessment service.
Your ACC Case Owner will talk to you to better understand your concerns. They will then refer you to the right assessment service to look at ways to help you manage better. The assessment service will send an Assessor to complete this assessment with you.
Step 2
An Occupational Therapist assesses your injury-related needs and will send a report to the ACC Case Owner.
The Occupational Therapist will look at the problems you are having at home because of your injury. They will ask questions; see how you do tasks and look at how you get around the rooms of your home.
They may suggest changes and get you some equipment to try. Sometimes small modifications to your home like a threshold ramp or rails might help. If needed, the Occupational Therapist will talk to you about bigger modifications, such as a ramp or lift to help you get in and out of your home, or a different shower.
There are important things to know before deciding to modify your home which your therapist will tell you about. Some housing modifications can take a long time – your therapist may talk to you about moving to a more suitable home.
Step 3
The ACC Case Owner will make a referral to Accessable to design a plan.
If you need help with funding modifications to your home, an Assessor (who has accreditation to request funding) will send a request to Accessable and we will manage the housing modifications process.
Step 4
The complexity of the request will determine which process will be followed.
Upon acceptance of the case by ACC, Accessable organise the design and plans, building works, to ensure the project is successful.
Step 5
Your Assessor will review the modifications with you to ensure they are meeting your needs.
Once the builder has completed the work, your Assessor will visit with you to make sure all needs are being met by the completed modifications.
Your Assessor will arrange for any other equipment that is needed to use in your modified home. Sign-off papers are sent to Accessable so that payment can be made to builders and/or suppliers for the completed works.
Step 6
Long-term responsibility.
All modifications are owned by the property owner – responsibility for looking after the modifications, maintaining and repairing them, servicing any equipment installed as part of the modification, and removing or replacing the modifications is the responsibility of you and the property owner.
Note: Low-rise lifts and metal ramps are owned by the Accessable.
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