Step 1
Your ACC Case Owner refers you to an assessment service.
Your ACC Case Owner will talk to you over the phone, to better understand your concerns. They will then refer you to the right assessment service to look at ways to help you better manage with your injury. The assessment service will then send out an Occupational Therapist, Physiotherapist, or a Health Professional that specialises in wheelchairs, communication, or vision to assess your needs.
Step 2
The Assessor discusses with you what you need to carry out everyday tasks and activities.
A Health Professional will look at how they can help you with the problems you are having with everyday tasks and activities because of your disability.
They will ask questions; see how you do tasks and sometimes do an assessment to better understand the problem. They may suggest changes and get you some simple equipment to try.
They will talk to you about the equipment that might make things easier. The equipment might be quite simple and uncomplicated, or it might be specialised and need to be very carefully set up for you.
If you need the equipment to be provided on long-term loan by ACC, your assessor (your health professional who has accreditation to request funding) will send a request to Accessable.
Step 3
Accessable will process your request and liaise with the ACC Assessor or Case Owner as needed.
Accessable provides professional advice on the most cost-effective and appropriate equipment and modifications for people with injuries. For simple equipment, like shower chairs, transfer aids, walking frames, we check that funding is available and then organise for the equipment to be sent to you or your Assessor.
If the equipment you need is complicated or costly, we work with your Assessor to make sure many equipment and support options have been considered. Requests for complicated and costly equipment might mean that we help the Assessor find other similar equipment to try.
Step 4
Accessable organises the equipment to be delivered to you.
Our Professional Advisory team can provide support to the Assessor, by phone, email, in person or in a clinic. Sometimes we need to ask the ACC Panel to review the funding request.
Note: Sometimes requests for funding may not be supported. You can talk to your Assessor or Case Owner about this.
The equipment might come from our warehouse, from the equipment supplier or the Assessor might bring it to you.
Step 5
Your Assessor checks the equipment is meeting your needs.
The ACC Assessor sets up the equipment for you and shows you how to use it. Sometimes a technician or an equipment supplier will help. You can try the equipment and see if it is helpful and makes tasks easier. If it doesn’t help, your Assessor can ask us to try a different item of equipment. Once you know that the equipment is useful your Assessor will let us know.
The equipment will be on loan to you for as long as you need it. Your Assessor will tell you how to look after the equipment and what to do if it needs repairs or no longer suits you.
Step 6
For equipment repairs, servicing and collection, contact Accessable.
Equipment is owned by ACC and on loan to you for as long as you need it. Accessable will continue to repair, service and replace it, and when it is no longer needed, we will collect it.
When the equipment no longer meets your needs and you need something different you can contact the assessment service or ask your Case Owner to refer you for a new assessment.
Need more help?
We are here to provide solutions to help you. Refer to the frequently asked questions section: