Alert Level 4 - New Zealand wide - from 18th August 2021

Services that Sub-contractors and Suppliers provide to Accessable are restricted at Alert Level 4 as per the following guidelines.

Non-Essential equipment

Some non-essential equipment can be supplied at Level 4. However, if the request is non-essential, requires support from the Assessor, contact with the client and is not urgent, it will likely be put on hold.

Delivery of Equipment

If the equipment is being delivered directly to the client, where possible this will need to be by a non-contact delivery. Where it is not possible to leave a piece of equipment on the doorstep, and contact is required, this will only be progressed if the clients need is determined to be essential. Under these circumstances it will be imperative that PPE and social distancing is employed.

Where an essential piece of equipment requires support and set up by an Assessor or sub-contractor, these requests will be managed on a case by case basis to determine the safest way forward and will only be approved for delivery when it is deemed safe to do so.

Any physical interactions between sub-contractors or Assessors and clients should be recorded for Contact Tracing purposes.

For clients who may be particularly vulnerable, the delivery of equipment will need to be managed carefully and Accessable will assist in working through a customised delivery plan.

Client agreement

At all times during service delivery, there should be agreement between client, family and whānau to confirm that the service can proceed. The client can decline services at any time.

Contact tracing requirements

It is necessary to record all instances where people have been in close contact with others so Contact Tracing can be carried out if necessary. It is a requirement that a Contact Tracing process is in place for your staff.

Repair work

Repairs are able to proceed at Alert Level 4, however should a request be received directly from a client for any repair works to any Accessable equipment, suppliers and sub-contractors must contact Accessable with the details and request a job, before you carry out any repairs.

Annual Servicing

As of 18th August 2021, Annual servicing of equipment has been placed on hold, effective immediately.


Accessable require all our suppliers, sub-contractors, and our own staff, to follow a site attendance process PRIOR to making the appointment with the client to meet them on-site.  A copy of the process employed by Accessable can be downloaded here:


Once this process has been completed and the decision has been made to attend a client on-site then a robust health and safety pre-start assessment must be completed. The process employed by Accessable can be downloaded here:


When in contact with a client at an on-site appointment, it is imperative that infection control protocols are complied with. The process used by Accessable can be downloaded here:


Sub-contractors/suppliers are urged to use their professional experience and discretion and assess each job on a case-by-case basis, turning to Accessable for support and guidance when required.  If there is any doubt about what action to take and whether to visit a client on-site, then Sub-contractors must ensure they contact Accessable before visiting the client.

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