freephone 0508 001 002
More than a service
Manaakitanga Tūturu

Repairs

To book a non-urgent repair where the work can be carried out during normal business hours, please use our Online Repair Request Form

Or use one of the following contact options:

Repairs@Accessable

Freephone 0508 001 002
Phone 09 620 1700
Fax 09 620 1702
Email This email address is being protected from spambots. You need JavaScript enabled to view it.
Visit Us 9 Airpark Drive, Airport Oaks, Auckland

For after-hours urgent repair information please refer to our FAQ section below

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What can we do for you...

We are professional in the delivery of our service to you and have over 12 years experience in serving the needs of the community.

  • Our technicians can complete the work at your home, at our workshop or at an agreed location.
  • We carry an extensive range of quality parts backed with the manufacturer's warranty.
  • We can schedule regular service checks to ensure your equipment remains safe and in good working order.

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Frequently Asked Questions

Q: Do you have an after hours service?

A: Yes, but please be aware only urgent repairs that cannot wait until normal business hours (Monday to Friday 8am to 5pm) will be considered, with priority given to people who are immobilized due to the breakdown and have limited or no support people available to ensure that they are safe and basic needs are met.

The process:

Dialing our normal contact numbers outside business hours will allow you the option of being connected to our after-hours service. A call Centre operator will then take your enquiry information, process those deemed urgent and forward to our after-hours technician who will contact you as soon as possible to arrange the repair.

To aid the process where possible please confirm:

  • The equipment type (Power wheelchair / Manual wheelchair etc.)
  • Funder (ACC/ MoH / Non Funded)
  • The equipment fault

If you have a non-urgent repair where the work can be carried out during normal business hours please use one of the following contact options:

Freephone 0508 001 002
Phone 09 620 1700
Fax 09 620 1702
Email This email address is being protected from spambots. You need JavaScript enabled to view it.

Or complete the online repair request form

Q: Can I call and speak to someone about the repair first?

A: Sure, our team will listen and let you know how we can help. Please call us on 09 620 1701 or Freephone 0508 001 002.

Q: What will the repair cost me?

A: As each job can have different requirements, we can only provide an estimate over the phone. If you bring your equipment to our workshop we will have a better idea of the costs involved and can discuss the options with you.

Q: Do I need to book an appointment?

A: It is best that you call us first to check that a technician is available. However you can drop into our workshop without an appointment and we will see you as promptly as we can. You can also use our Repair Request Form to book a repair online.

Q: What are my payment options?

A: We accept Visa and MasterCard. Cash and EFTPOS transactions are only available through our workshop.

Q: What hours are you open?

A: Our workshop is open 8.00am — 4.30pm, Monday to Friday.

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